Can I see the information stored about me?

Yes, you have the right to view the information stored about you. To make a request, email our support team at support@tk99.fit or contact us via live chat. We will respond to your request within a reasonable time.

Data Protection Policy

tk99's Privacy Policy

Your personal information matters to us — this policy explains in detail how we collect, use, and keep your information secure.

This policy is effective from 2026. Last reviewed: 2026.

This Privacy Policy ("Policy") explains how personal information of tk99 platform users is collected, what purposes it is used for, how long it is retained, and how it is kept secure. By using our platform, you consent to the terms of this policy.

Types of Information Collected
How Information Is Collected
Purpose of Using Information
Sharing Information with Third Parties
Data Security Measures
Cookies and Tracking Technologies
Data Retention Period
Your Rights
Protection of Minors
Policy Changes
Contact
Frequently Asked Questions

Types of Information Collected

We collect various types of information when you register and use the tk99 platform. This information is divided into three main categories:

1.1 Identity and Contact Information

When you create an account or log in to tk99, we may collect the following information:

Full name and preferred username
Email address
Mobile number
Date of birth (for age verification)
Current address

1.2 Financial and Transaction Information

To process deposits and withdrawals and to ensure financial security, we collect:

Mobile financial service numbers (bKash, Nagad, Rocket, Upay)
Transaction history and amounts
Dates and times of deposits and withdrawals
Type of payment method

1.3 Technical and Usage Information

To improve platform performance and maintain security, we automatically collect:

IP address and device information
Browser type and version
Usage time and patterns on the platform
Game history and preferences
Login logs and session information

How Information Is Collected

tk99 collects user information through various methods. Details on each method are provided below:

2.1 Information Provided Directly

When you register an account on the tk99 platform, fill in a login form, contact the support team, or participate in a survey — you are directly providing us with information. This information is collected with your informed consent.

2.2 Automatically Collected Information

While browsing the platform, our system automatically records certain technical information. This includes browsing behavior collected through cookies, log files, and web beacon technology. This automatic data collection is essential for maintaining site security and improving the user experience.

2.3 Information Received from Third Parties

In some cases, for identity verification or fraud prevention purposes, we may receive a limited amount of information from payment service providers or identity verification agencies. This information is used alongside our own data to ensure user security.

Purpose of Using Information

We use your information only for specific and legitimate purposes. tk99 uses your information for the following reasons:

Account Management

Your identity and contact information is used to create, verify, and secure your account. This ensures that only you can access your account.

Transaction Processing

Financial information is used to process deposits and withdrawals through bKash, Nagad, Rocket, and Upay. Every transaction is securely recorded.

Fraud Prevention

Technical information is analyzed to detect and prevent unauthorized account use, suspicious activity, and potential fraud.

Improving Customer Service

Our 24/7 support team uses your account information and communication history to resolve your issues quickly, ensuring faster and more effective assistance.

Platform Improvement

By analyzing usage patterns, we continuously improve tk99's services, game selection, and user experience.

Important Notifications

Account updates, security alerts, and transaction confirmations are sent through your registered contact details.

Sharing Information with Third Parties

Important: tk99 never sells or rents your personal information to third parties for commercial purposes.

However, we may share specific information in the following limited circumstances:

4.1 Payment Service Providers

Information required to complete transactions is shared with mobile financial services such as bKash, Nagad, Rocket, and Upay. This sharing is strictly limited to transaction processing.

4.2 Technology and Service Partners

To operate the platform, we work with trusted technology partners such as server hosting, cybersecurity, and analytics service providers. These partners are contractually bound to comply with our privacy standards.

4.3 Legal Requirements

We may be required to provide necessary information in response to a court order, legal process, or a legitimate request from a regulatory authority. In such cases, we will only provide the information that is legally required.

4.4 Business Transfers

In the event of a future merger or acquisition, user information may be transferred. However, the new party will be required to comply with the same or higher standards as this privacy policy, and users will be notified in advance.

Data Security Measures

tk99 uses advanced technology and methods to protect your personal information. Our security infrastructure includes:

SSL Encryption

All data transmissions are protected by SSL/TLS encryption. Information exchanged between your browser and our servers is fully encrypted.

Secure Databases

User information is stored in encrypted databases. Only authorized personnel have controlled access to the information they need.

Continuous Monitoring

Our security team monitors systems 24/7. Any unusual activity is detected immediately and the necessary action is taken.

Regular Security Audits

Our systems undergo regular cybersecurity audits. Potential vulnerabilities are identified and resolved promptly.

While we apply the highest security measures, no method on the internet is 100% impenetrable. We therefore ask you to stay vigilant as well — keep your password strong and never share it with anyone.

Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device by the websites your browser visits. tk99 uses cookies to ensure the platform functions correctly, to remember your preferences, and to improve the overall experience.

6.2 What Types of Cookies Do We Use?

Essential cookies: For maintaining login sessions and ensuring security. Without these, the platform will not function properly.
Functional cookies: For remembering your language preferences and account settings.
Analytics cookies: To understand which parts of the platform are used most, helping us improve our services.

6.3 Cookie Controls

You can control or disable cookies through your browser settings. Keep in mind, however, that disabling essential cookies may affect certain key platform functions.

Data Retention Period

We retain your personal information only for as long as it is necessary and legally permitted:

7.1 Active Accounts

While your account is active, we retain all relevant information. This ensures you have uninterrupted access to services and your transaction history.

7.2 After Account Closure

Even after an account is closed or deactivated, some information may be retained for a specified period for legal, regulatory, and financial audit purposes. After that period, the information is securely deleted or anonymized.

7.3 Transaction Records

Financial transaction records may be retained for an extended period in accordance with legal requirements. These records are used for dispute resolution and financial audits.

Your Rights

As a tk99 user, you have the following rights over your personal information:

Right to Access Information

You have the right to know what information we hold about you and to receive a copy of that information.

Right to Correct Information

You can request correction of any information we hold about you that is inaccurate or incomplete.

Right to Delete Information

In certain circumstances you may request deletion of your personal information, however legal obligations may apply.

Right to Restrict Processing

During a dispute or in certain circumstances you may request that processing of your information be restricted.

Right to Data Portability

You may request your data in a structured, machine-readable format.

Right to Object

You may object to certain processing activities, including marketing messages and profiling.

To exercise any of the above rights, please contact our support team. We will generally respond to your request within a reasonable time.

Protection of Minors

Age Restriction

The tk99 platform is for users aged 21 and above only. We do not knowingly collect any personal information from minors.

Every user's age is verified at the time of registration. If a user provides a false age and is later found to be a minor, that account will be closed immediately and the collected information will be deleted.

If you are aware that a minor is using our platform, please notify our support team.

Policy Changes

10.1 Notice of Changes

tk99 may update this privacy policy from time to time. If any significant changes are made, we will notify you in advance via your registered email or through a notification on the platform.

10.2 Use After Changes

Continued use of the platform after an updated policy is published will be considered as your automatic consent to the new terms. Therefore, when you receive a notice of a policy change, please read the new version carefully.

10.3 Previous Versions

If you would like to view a previous version of this policy, please contact our support team.

Contact Us

If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact us:

Email Support

For any privacy-related requests or questions, please contact us by email:

[email protected]

Live Chat

For immediate assistance, use our 24/7 live chat service. Our support team provides assistance in both Bengali and English.

Play safely at tk99

Keep your information secure and enjoy the best online gaming experience.

Frequently Asked Questions About the Privacy Policy

No, tk99 never sells or rents your personal information to third parties for commercial purposes. We only share limited information with payment service providers for transaction processing and trusted technology partners for platform operations.

Yes, all your payment information is protected by SSL encryption technology. Transactions made through bKash, Nagad, Rocket, and Upay are processed in accordance with industry-standard security protocols. Your full mobile banking details are never stored in our system.

Yes, you have the right to view the information stored about you. To make a request, email our support team at [email protected] or contact us via live chat. We will respond to your request within a reasonable time.

Even after account closure, some information is retained for a specified period due to legal and regulatory requirements. Financial transaction records in particular must be kept for a legally defined period. After that period, the information is securely deleted or anonymized.

We may use your information to send important platform-related notifications, such as transaction confirmations or security alerts. If you do not wish to receive marketing messages, you can opt out at any time by letting our support team know.

If there are any significant changes, we will send a notification to your registered email and display a notification on the platform. The date of the latest review at the top of this page will also be updated.

If your account contains incorrect or outdated information, contact our support team to request a correction. You can submit a request via live chat or by emailing [email protected]. Our team will assist you promptly.