21+ | Safe and Responsible Gambling

tk99's commitment to responsible gambling

Enjoy entertainment in a controlled way — tk99 provides strong tools and support for your protection and well-being.

Why responsible gambling matters

Online betting and casino games are purely for entertainment — but they can become harmful if they get out of control.

tk99 believes that the enjoyment of entertainment is complete only when it is based on conscious and responsible decisions. Playing on our platform is an experience — not a source of income. Protecting every player is our priority.

Gambling problems develop gradually and are often hard to recognise on your own. Becoming aware at the right time and setting the necessary limits builds a healthy gambling habit. On this page we discuss how you can stay safe using tk99's tools.

Remember: Gambling is only for those aged 21 and above. tk99 does not allow minors to open an account.

Core principles of responsible gambling:

Play for entertainment, not as a way to earn money
Set a budget in advance and stick to it
Do not chase losses by placing more bets
Take regular breaks and set time limits
Do not hide your gaming from family and friends

21+

For adults only

Age verification

To open an account at tk99 and participate in any game or betting section, a player must be at least 21 years old. We verify age during account registration and may request identity documents if needed.

If you suspect that a minor may be using your device or account, notify our support team immediately. We will review that account right away and take the necessary steps.

Protective tools

tk99 offers several effective tools to help you stay in control of your gambling.

Set deposit limits

You can set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, it cannot be increased until the specified period ends. This helps you stay within your budget.

Time-out feature

Take a temporary break for 24 hours, 48 hours, or 7 days. During this time your account will be automatically inactive and placing new bets or making deposits will not be possible. After the period ends, you can play normally again.

Self-exclusion

If you want to stay away from gambling for a longer period, choose self-exclusion. It can be set from 1 month up to permanently. During the exclusion period, the account cannot be reactivated and promotional emails will not be sent.

Set loss limits

Set a maximum limit on how much you can lose within a given period. Once that limit is reached, your account will automatically close for that day, which prevents placing more bets out of impulse.

Session time alerts

Set session alerts to remind you how long you have been playing. After the set time, you will receive a notification — you can choose to take a break or decide to continue playing with the alert dismissed.

Account lock

Lock your account instantly in an emergency. This feature can be used at any time, and during the lock no transactions or participation in games will be possible. You can reactivate it by contacting support.

Problem warning signs

If any of the following signs appear, take action immediately and seek help if needed.

Behavioural signs

Repeatedly placing larger bets to chase lost money
Spending far more time or money than planned on gambling
Hiding your gambling habit from family or friends
Ignoring other daily tasks or responsibilities to keep gambling

Psychological signs

Feeling restless or irritable when unable to gamble
Being unable to stop thinking about gambling
Continuing to gamble even during financial difficulty
Repeatedly failing to cut down or stop gambling

If any of the above signs appear in you, please pause gambling for the time being and talk to someone you trust. Remember — seeking help is a sign of strength, not weakness.

How to use the tools

After logging in to tk99, these protective tools can be easily accessed from account settings.

Log in

Responsible gambling menu

Find the "Responsible Gambling" section inside account settings.

Choose your limits

Set whichever tool you need — deposit limit, time alert, or self-exclusion.

Contact support

For any issue, reach our team via 24/7 live chat or at [email protected].

Contact us for support

If gambling becomes a problem, you do not have to face it alone — tk99's support team is always there for you.

Live chat support

tk99's 24/7 live chat service is available in Bengali and English. Speak directly with our representative on chat to activate self-exclusion, change deposit limits, or lock your account.

Email support

For any questions or requests related to responsible gambling, email us at: [email protected] — we will respond as quickly as possible and keep your situation completely confidential.

Privacy guarantee: All your communications related to responsible gambling are completely confidential. Seeking help from our team does not affect your account in any way.

Responsible gambling FAQ

Answers to frequently asked questions are provided below.

At tk99, self-exclusion can be set for 1 month, 3 months, 6 months, 1 year, or permanently. During the exclusion period, reactivating your account is not possible. For permanent exclusion, a special process must be followed to recover the account.

Yes, lowering a deposit limit takes effect immediately. However, increasing a limit is subject to a set waiting period — this is to prevent impulsive decisions. During this time, you can reconsider your choice.

Yes, if you have an existing balance in your account during self-exclusion, you can still withdraw it. Contact our support team for assistance with this. We will help you retrieve your balance quickly and safely.

If you are gambling beyond your budget, placing more bets to chase lost money, or hiding your gambling from family — these are warning signs. A detailed list is available in the "Problem Warning Signs" section on this page. Be honest with yourself and seek help if needed.

Use parental control software on your device and never share your tk99 account details. Log out after every session. If you suspect a minor is using an account, report it immediately to [email protected].

Enjoy safely — at tk99

Use the responsible gambling tools and enjoy entertainment in a controlled way.

Explore tk99 Casino Cricket Betting Slot Games Read FAQ